Strategy and Vision

Food for thought

During COVID-19, our client's app was revamped to prioritise user safety with enhanced features for contactless interactions and stringent hygiene standards, reflecting our commitment to safeguarding users in challenging times.

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Project details

Food for thought

Web Design
UX Design
Art Direction
Branding
App Design
Business Analysis
Insight and Analysis
Research
Service Design
Strategy and Vision
UI Design
Opportunity

Entice and provide reassurance to users, to utilise an app which delivers food from restaurants to their doorstep, during the Covid-19 pandemic. Talabat can showcase their water tight process they abide by, to provide an high quality service, which doesn't put anyone at risk.

Challenges

COVID-19 has raised doubt in the ability for restaurants and food delivery services to provide a safe means of transferring food from one location to another. There is huge speculation on the health and safety of all involved parties, which include the customers, restaurants, suppliers and delivery staff.

Outcome (recorded over a three month duration*)
Channel containment
67% from 48%
CSAT
52% from 31%
NPS
8 from 5

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